Refund Policies
At Ngueps , your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy, from the date you receive your order.
To be eligible for a refund, please respect the following conditions:
- The product must be returned in its original condition, without damage or signs of excessive wear.
- Products must be accompanied by all accessories, manuals, certificates of authenticity and original packaging.
- You must contact us within 30 days of receiving your order.
- Shipping costs for returning items are the customer's responsibility, unless the product is defective or the error is ours.
- Refunds will be issued via the same payment method used for the original purchase, within 7 business days of receipt and inspection of the returned item.
- Sale or promotional items are not eligible for reimbursement, but can be exchanged for an item of equivalent value.
To initiate a return and request a refund, please follow these steps:
- Contact our customer service team by email at ngueps237 @gmail.com , providing your order number, reason for return and, if possible, photos of the product concerned.
- Carefully package the item to be returned and a copy of your invoice or order confirmation.
- Ship the item to the address provided in the returns instructions, using a tracking service to avoid issues related to loss or damage in transit.
Please note that Nguep's reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.