Refund Policies

At Ngueps , your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy, from the date you receive your order.

To be eligible for a refund, please respect the following conditions:

  1. The product must be returned in its original condition, without damage or signs of excessive wear.
  2. Products must be accompanied by all accessories, manuals, certificates of authenticity and original packaging.
  3. You must contact us within 30 days of receiving your order.
  4. Shipping costs for returning items are the customer's responsibility, unless the product is defective or the error is ours.
  5. Refunds will be issued via the same payment method used for the original purchase, within 7 business days of receipt and inspection of the returned item.
  6. Sale or promotional items are not eligible for reimbursement, but can be exchanged for an item of equivalent value.

To initiate a return and request a refund, please follow these steps:

  1. Contact our customer service team by email at ngueps237 , providing your order number, reason for return and, if possible, photos of the product concerned.
  2. Carefully package the item to be returned and a copy of your invoice or order confirmation.
  3. Ship the item to the address provided in the returns instructions, using a tracking service to avoid issues related to loss or damage in transit.

Please note that Nguep's reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.